Abigail Overkamp
Berger
Summary
Empathetic and highly motivated with a foundation in psychology, seeking a service role to leverage experience, use interpersonal skills, and practice conflict resolution and problem solving. Committed to applying an understanding of human behavior to build rapport with clients, improve customer satisfaction and contribute to organizational success. I am known for strong adaptability. I use my skills in communication and problem-solving to drive positive outcomes, with a focus on helping everyone to the best of my ability while remaining highly focused on contributing to team goals and achieving high standards of customer care.
Overview
10
10
years of professional experience
Work History
Customer Assistant
MFA Coop
Hermann
06.2023 - Current
- Helped customers on a daily basis place orders and find products
- Used knowledge of products to recommend additional items and services
- Managed disagreements with empathy and understanding to satisfy both parties
- Collaborated with team members to enhance customer satisfaction levels.
Cashier
Village Market
Hermann
08.2017 - 06.2020
- Kept records and receipts organized and accurate
- Performed other duties as assigned by management.
- Assisted customers with product inquiries and selections.
Babysitter
Various
Hermann
04.2016 - 06.2020
- Kept the home clean and organized
- Helped prepare for bedtime, fed, and bathed child/children
- Entertained children by doing various at-home activities
Education
Bachelor of Science - Psychology
Missouri Valley College
Marshall, MO08.2023
General Studies, Basic Engineering & Entry level Psychology Courses
Missouri University of Science & Technology
Rolla, MO05.2023
High School Diploma -
Hermann High School
Hermann05.2020
Skills
- Patient
- Team collaboration
- Critical thinking
- Active listening skills
- Problem solving
- Communication
References (contact numbers upon request)
- Tanya Hastings, Mentor
- Melanie Grosse, Client
- Tiffany Elsenraat, Previous Supervisor
Timeline
Customer Assistant
MFA Coop
06.2023 - Current
Cashier
Village Market
08.2017 - 06.2020
Babysitter
Various
04.2016 - 06.2020
Bachelor of Science - Psychology
Missouri Valley College
General Studies, Basic Engineering & Entry level Psychology Courses
Missouri University of Science & Technology
High School Diploma -
Hermann High School