Abigail Campbell
Arnold
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Compliance Analyst
Ibex Global Solutions
01.2023 - 09.2023
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Prepared documentation and records for upcoming audits and inspections.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
- Improved risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Contributed to the development of a strong compliance culture within the organization by promoting awareness of relevant rules and guidelines through training sessions and communications campaigns.
Customer Service Representative
IBEX Global Solutions
03.2019 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Management Information System
Portmore Community College
Saint Catherine, JamaicaHigh School Diploma -
Saint Hilda's Diocesan High
Saint Ann, Jamaica 06-2016
Skills
- Compliance monitoring
- Corrective action plans
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Complaint handling
Languages
English
Native or Bilingual
Timeline
Compliance Analyst
Ibex Global Solutions
01.2023 - 09.2023
Customer Service Representative
IBEX Global Solutions
03.2019 - 01.2023
Management Information System
Portmore Community College
High School Diploma -
Saint Hilda's Diocesan High
Similar Profiles
Gilbert PicasalesGilbert Picasales
Subject Matter Expert (Car Rentals) at Ibex Global Solutions IncSubject Matter Expert (Car Rentals) at Ibex Global Solutions Inc
ADAM WRIGHTADAM WRIGHT
Senior IT Field Support at Ibex Global SolutionsSenior IT Field Support at Ibex Global Solutions
EHAD MUBARAZ BHANDARIEHAD MUBARAZ BHANDARI
Intern, Tech Department at IBEX Global Solutions LtdIntern, Tech Department at IBEX Global Solutions Ltd