Sterling Home Rentals/Huck Buys Home/Golden Pacific Homes
Independence
1
Certification
6
years of professional experience
Results-oriented Director of Operations with expertise in streamlining business processes, enhancing operational efficiency, and providing executive support. Proven ability to manage complex operations across multiple real estate companies while fostering team collaboration.
Work History
Director of Operations
7 Months
Sterling Home Rentals/Huck Buys Home/Golden Pacific Homes | 01.2026 - Current
Provide operational leadership and executive support across three residential real estate companies specializing in property management, investment properties, and residential renovations. Partner directly with company leadership to improve operational efficiency, implement scalable systems, and coordinate day-to-day business operations.
Operations Leadership
Partner directly with executive leadership to execute company priorities and assume operational responsibilities that allow leadership to focus on business growth.
Coordinate daily operations across three related real estate companies while ensuring communication and workflow remain aligned across departments.
Serve as a trusted resource for operational decisions, technology issues, process improvements, and day-to-day team support.
Independently manage operational initiatives from planning through implementation.
Property Management & Investment Operations
Support operations for a residential property management portfolio.
Coordinate communication between property owners, tenants, contractors, vendors, and internal team members.
Collect rent payments and prepare bank deposits.
Review and approve vendor invoices prior to payment.
Assist with preliminary property evaluations during the acquisition process.
Conduct renovation walkthroughs with contractors and leadership to verify work quality and project completion.
Support multiple active renovation projects through various stages of completion.
Cross-train in transaction coordination to provide operational support throughout the real estate transaction process.
Financial & Administrative Operations
Maintain budget-to-actual reporting for leadership.
Support accounting operations through company credit card reconciliations and basic journal entries.
Organize operational documentation and maintain accurate business records.
Process Improvement & Systems
Create and document Standard Operating Procedures (SOPs) to standardize workflows and preserve institutional knowledge.
Evaluate operational software and business systems to improve efficiency and scalability.
Serve as the internal liaison for technology support and coordinate with third-party IT providers.
Continuously identify opportunities to improve operational processes and team efficiency.
Hiring & Team Development
Review employment applications and coordinate interview scheduling.
Manage new employee onboarding, workstation setup, and operational orientation.
Develop training materials and assist with employee training.
Foster collaboration across departments by serving as a resource for employees and leadership.
Service Banker
11 Months
Country Club Bank/FNBO | 02.2025 - 01.2026
Assisted clients with account inquiries, providing exceptional service and fostering relationships.
Processed customer transactions efficiently and accurately using banking software systems.
Collaborated with team members to resolve customer issues, enhancing overall satisfaction.
Supported daily branch operations by maintaining accurate cash drawers and vaults.
Conducted compliance checks to ensure adherence to bank policies and regulatory standards.
Billing Specialist | Inventory Coordinator | Title
2 Years 11 Months
Cable Dahmer Automotive Group | 03.2022 - 02.2025
Advanced through operational roles in dealership accounting, inventory management, title processing, and vehicle billing, enhancing overall departmental efficiency.
Managed auction inventory, title processing, and financial documentation for purchased and sold vehicles.
Progressed through multiple operational roles supporting dealership accounting, inventory management, title processing, and vehicle billing.
Balanced schedules, maintained inventory records, and ensured accurate transaction processing to support seamless dealership operations.
Trained and mentored team members, serving as the primary operational resource for daily questions and workflow support.
Coordinated with multiple departments to ensure timely completion of vehicle transactions.
Recognized for adaptability and process knowledge, providing critical support across departments to facilitate timely vehicle transactions.
Certified Nursing Assistant
10 Months
Crossroads Hospice and Palliative Care | 05.2021 - 03.2022
Delivered compassionate in-home and facility-based care for hospice patients.
Maintained detailed medical documentation to support care plans while collaborating with interdisciplinary healthcare teams.
Developed effective communication and time-management skills to provide high-quality care in emotionally demanding environments.
Certified Nursing Assistant
1 Year 2 Months
Cascade Health Services | 03.2020 - 05.2021
Provided compassionate patient care, ensuring comfort and dignity in daily living activities.
Assisted nursing staff with medication administration and monitoring vital signs.
Developed and maintained strong relationships with patients and families to enhance emotional support.
Education
No Degree - General Studies
Metropolitan Community College | Kansas City, MO
Dean's List
Skills
Real Estate Operations
Property Management
Business management
Operations oversight
Process Improvement
SOP development
Operational Leadership
Budget management
Financial Oversight
Hiring & Onboarding
Executive Support
Operational Technology
Accomplishments
Selected to assume key operational responsibilities from the COO.
Developed SOPs and training documentation to standardize business processes.
Expanded responsibilities to include accounting support, hiring, IT coordination, and transaction support.
Certification
Licensed Missouri Real Estates Salesperson
Timeline
Director of Operations
Sterling Home Rentals/Huck Buys Home/Golden Pacific Homes
01.2026 - CurrentRead More
Service Banker
Country Club Bank/FNBO
02.2025 - 01.2026Read More
Billing Specialist | Inventory Coordinator | Title