Abel Pahinui
6527 Ridgeway St.,MO
Summary
Dynamic Customer Service Technician with a proven track record at Brightspeed, excelling in problem-solving and customer empathy. Expert in hardware troubleshooting and documentation, enhancing service efficiency. Recognized for improving customer experiences through personalized support and effective communication, ensuring swift resolutions and fostering strong relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Technician
Brightspeed
11.2023 - 02.2025
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Forklift Operator
Triumph Foods
12.2022 - 01.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
Nanakuli High School
Waianae, HISkills
- Installations and repairs
- Hardware troubleshooting
- Troubleshooting and diagnosis
- Teamwork
- Customer service
- Problem-solving skills
- Shipping and receiving
- Problem resolution
- Teamwork skills
Timeline
Customer Service Technician
Brightspeed
11.2023 - 02.2025
Forklift Operator
Triumph Foods
12.2022 - 01.2023
Nanakuli High School
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