Summary
Overview
Work History
Education
Skills
Timeline
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Abbygail Brees

Cape Girardeau

Summary

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Overview

5
5
years of professional experience

Work History

Lead Surveillance Officer

Century Casino Cape Girardeau
06.2023 - Current
  • Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
  • Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
  • Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
  • Identified and documented unauthorized actions by employees.
  • Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
  • Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
  • Reduced potential threats by identifying suspicious activities and promptly reporting to relevant authorities.
  • Collaborated with the security team, ensuring smooth communication and swift action in emergency situations.
  • Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.
  • Updated daily logs and produced reports outlining surveillance activities.
  • Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Verified compliance with internal policies during monetary transportation activities.
  • Supervised or trained surveillance observers.

Shift Leader

Andy's Frozen Custard
04.2020 - 07.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

High School Diploma -

Jackson High School
Jackson, MO
05-2022

Skills

  • Public safety awareness
  • Documentation skills
  • Expertise in Microsoft Word, Excel, and Powerpoint
  • Quick learner
  • Customer assistance
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliability
  • Interpersonal communication

Timeline

Lead Surveillance Officer

Century Casino Cape Girardeau
06.2023 - Current

Shift Leader

Andy's Frozen Custard
04.2020 - 07.2023

High School Diploma -

Jackson High School

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Abbygail Brees