Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abby Weber

Manchester

Summary

Dynamic customer service professional with extensive experience at Pure Pest, excelling in client relations and logistics coordination. Proven track record in enhancing customer satisfaction and compliance through effective training and financial oversight. Skilled in ServiceTitan software, I foster team collaboration while resolving issues efficiently, ensuring a positive experience for all stakeholders.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Pure Pest/Second Mile Service
Valley Park
03.2020 - Current
  • Responded to customer inquiries through phone, email, and chat channels.
  • Coordinated daily schedules and service routes for technicians, enhancing customer satisfaction.
  • Managed technicians' licensing to ensure compliance with industry standards.
  • Oversaw monthly billing cycle for over 400 customers using ServiceTitan software.
  • Trained and mentored new customer service representatives to improve team performance.
  • Resolved customer issues efficiently, promoting high levels of satisfaction through knowledgeable service.

Logistics Coordinator

Renew Transfer
Brentwood
02.2018 - 03.2020
  • Oversaw company logistics, billing, invoicing, and daily logging operations.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Scheduled truck deliveries across six states to optimize routes.
  • Tracked deliveries from origin to destination, ensuring timely arrivals.
  • Maintained accurate paperwork for drivers to facilitate compliance.

Office Service Representative

St. Louis County Health
St. Louis
10.2014 - 02.2018
  • Resolved customer service issues to enhance resident satisfaction.
  • Operated office equipment including printers, copiers, and scanners efficiently.
  • Handled cash revenue for opening and closing procedures efficiently.
  • Trained new and seasonal employees to ensure service excellence.
  • Promoted empathy among staff to strengthen relationships with the public.
  • Exercised effective leadership to foster team collaboration.
  • Managed high call volumes, directing inquiries to appropriate personnel.
  • Utilized Microsoft Word, Excel, and Outlook for daily operations.
  • Screened visitors and directed them to correct offices or employees.

Animal Control Officer

St. Louis County Health
St. Louis
04.2010 - 10.2014
  • Ensured community safety by patrolling for stray and aggressive animals.
  • Inspected residences for adherence to animal code regulations.
  • Documented each case with comprehensive notes in computer system.
  • Administered vaccinations to animals, promoting public health compliance.
  • Provided technical support to pet owners on animal care issues.
  • Captured stray animals, arranged housing, and coordinated adoption efforts.
  • Conducted examinations of animals to assess health conditions and injuries.
  • Cleaned and maintained hygiene in kennels and medical facilities.
  • Enforced animal control laws and regulations within St. Louis County.

Office Service Representative

Ramic Medical Imaging
St. Peters
11.2009 - 04.2010
  • Facilitated effective communication with patients regarding medical procedures and examinations.
  • Managed incoming calls and patient scheduling to optimize office efficiency.
  • Verified insurance coverage and gathered necessary information for pre-certifications.
  • Certified prescriptions from physicians based on patient conditions.
  • Administered petty cash transactions efficiently.
  • Processed accounts receivable items and executed necessary payments.
  • Coordinated daily opening and closing procedures to ensure operational compliance.
  • Liaised with providers and medical professionals on billing and documentation regulations.

Education

Associates - Veterinary Technology

Sanford Brown College
St. Peters, MO
08.2009

Skills

  • Administrative support
  • ServiceTitan software
  • Logistics coordination
  • Financial oversight
  • Client relations
  • Animal welfare management

Timeline

Customer Service Representative

Pure Pest/Second Mile Service
03.2020 - Current

Logistics Coordinator

Renew Transfer
02.2018 - 03.2020

Office Service Representative

St. Louis County Health
10.2014 - 02.2018

Animal Control Officer

St. Louis County Health
04.2010 - 10.2014

Office Service Representative

Ramic Medical Imaging
11.2009 - 04.2010

Associates - Veterinary Technology

Sanford Brown College

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Abby Weber