Abigail Schroeder
Ballwin
Summary
Dedicated hospitality and bakery professional with over seven years of experience in customer service, food service, management, and business operations. Proven ability to provide exceptional guest experiences, maintain high standards of quality, and thrive in fast-paced environments. Experienced small business owner with strong leadership, organization, multitasking, and communication skills. Passionate about baking, hospitality, and creating positive experiences for customers.
Overview
1
1
Certification
10
10
years of professional experience
Work History
OWNER & BAKER
The Sweet Haus Co.
01.2024 - Current
- Own and operate a custom bakery specializing in cakes, cupcakes, cookies, cake pops, and specialty desserts.
- Prepare baked goods to customer specifications while maintaining high standards for quality, presentation, and consistency.
- Manage all aspects of daily business operations including customer consultations, order fulfillment, scheduling, inventory management, marketing, pricing, and financial recordkeeping.
- Build strong customer relationships through exceptional service, attention to detail, and personalized experiences.
SERVER / WAITRESS
TJ's Wings
Valley Park, MO
02.2024 - 02.2026
- Provide exceptional customer service in a fast-paced restaurant environment while managing multiple tables and priorities.
- Assist with menu development, catered events, and staff training.
- Utilize POS systems to process orders and payments accurately while ensuring a positive dining experience for guests.
- Collaborate with team members to maintain efficient operations during high-volume shifts.
STORE MANAGER
Clothes Mentor Ellisville
Ellisville, MO
05.2018 - 04.2024
- Managed daily store operations including inventory control, cash management, merchandising, customer service, and staff supervision.
- Created and managed social media content and marketing initiatives to increase customer engagement and promote sales.
- Recruited, trained, and mentored employees while fostering a positive team environment.
- Utilized CRM systems and customer relationship strategies to support business growth and customer retention.
- Organized promotional events and collaborated with upper management on operational and growth initiatives.
SERVER
Delmar Gardens On The Green
Ballwin, MO
01.2017 - 05.2018
- Provided attentive dining service to residents while accommodating dietary restrictions and individual needs.
- Assisted with large events and dining room operations, including setup and cleanup.
- Developed meaningful relationships with residents and consistently delivered compassionate, personalized service.
Education
Bachelor of Arts - Marketing
Maryville University
St. Louis, MO12.2024
Associate of Arts - Business Administration
St. Louis Community College
St. Louis, MO05.2023
Skills
- Customer Service
- Hospitality
- Baking & Dessert Production
- Food Safety Practices
- Team Leadership
- Inventory Management
- Event Coordination
- Social Media Marketing
- CRM Systems
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Organization
- Time Management
- Cash Handling
- POS Systems
- Guest Relations
- Problem Solving
- Business Operations
Certification
- Hootsuite Social Media Marketing Certification
- Hootsuite Platform Certification
- Stukent Digital Marketing Certification
- Digital Marketing Simternship
Timeline
SERVER / WAITRESS
TJ's Wings
02.2024 - 02.2026
OWNER & BAKER
The Sweet Haus Co.
01.2024 - Current
STORE MANAGER
Clothes Mentor Ellisville
05.2018 - 04.2024
SERVER
Delmar Gardens On The Green
01.2017 - 05.2018
Associate of Arts - Business Administration
St. Louis Community College
Bachelor of Arts - Marketing
Maryville University
HONORS & AWARDS
Cum Laude Honors, Dean's List (2022, 2023, 2024)