Abby Brown
Warsaw
Summary
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Murphys
11.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Shift Lead
Murphys
11.2021 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Assistant Manager
Caseys Genral Store
04.2020 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Newton 66
05.2019 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Burger King
02.2017 - 06.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Newton High School
Newton IaSkills
- Customer service
- Customer service focus
- Complex Problem-solving
- Money handling
- Employee training
- Team leadership
- Guest service
- Customer relations
- Rules enforcement
- Schedule preparation
- Staff supervision
- Sales management
- Shift leadership
- Employee onboarding
- Positive attitude
- Work prioritization
- Policy enforcement
- Cash handling
- Orientation and training
- Team supervision
- Customer service management
Timeline
Assistant Manager
Murphys
11.2023 - Current
Shift Lead
Murphys
11.2021 - 08.2023
Assistant Manager
Caseys Genral Store
04.2020 - 11.2020
Manager
Newton 66
05.2019 - 10.2019
Manager
Burger King
02.2017 - 06.2019
High School Diploma -
Newton High School
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