Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Volunteering
Accomplishments
References
Timeline
Generic

Abby Boyd

Blue Springs

Summary

Performance-driven Associate with a proven track record in customer engagement and sales growth. Demonstrated ability to exceed sales targets through strategic planning and execution. Strong problem-solving skills combined with exceptional multitasking capabilities ensuring all objectives are met efficiently.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Coaching Assistant

Building Champions
Overland Park
11.2024 - 03.2025
  • Guided players in refining individual skills through dedicated assistance
  • Designed and executed training drills that strengthened team cohesion and boosted performance.
  • Notified head coach of problems with discipline, performance and other decision-making areas.
  • Tracked data related to team performance such as scores, statistics.
  • Assisted with the preparation of game plans and strategies.
  • Provided feedback to athletes during and after performances to encourage continuous improvement.
  • Conducted drills and fitness circuits designed to elevate athletes' coordination and skills.
  • Facilitated communication between players, coaching staff, and management to ensure alignment of goals.
  • Planned strategies and selected optimal team lineups to execute game plans.

Customer Service Teammate

GO Car Wash
Blue Springs
03.2024 - 08.2024
  • Upheld in-depth understanding of offerings and services available through company.
  • Resolved customer complaints regarding product or service issues.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Drove membership sales by executing effective promotional strategies.
  • Assisted store management in achieving service and quality standards during daily operations.
  • Pursued monthly membership sales for each new customer.
  • Defined best wash and membership solutions for all customers tailored to unique vehicle characteristics and needs.
  • Oversaw cash-handling procedures, ensuring accuracy and proper documentation at all times.
  • Facilitated accurate cash and credit card transactions by employing POS software.
  • Upheld cleanliness and organization of work environment, guaranteeing adherence to safety protocols consistently.

Cashier Team Lead

Yogurtini
Blue Springs
06.2022 - 02.2024
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Performed daily opening and closing procedures for the register area.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Established positive rapport with customers and staff members alike, through strong communication skills.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Preserved orderly and sanitary work environment, guaranteeing continuous compliance with safety regulations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Education

High School Diploma -

Blue Springs South High School
Blue Springs
05-2024

Skills

  • Effective communication
  • Point of Sale systems
  • Solution-oriented approach
  • Customer service leadership
  • Financial transaction processing
  • Collaborative team member

Affiliations

  • Volunteering
  • Outdoor activities enthusiast
  • Babysitter
  • Collegiate Athlete at Rockhurst University

Certification

  • Food Handlers License (June 2022-Present)

Languages

English
Professional

Volunteering

  • Volunteer at Harvesters (2024)
  • Volunteer at KC Pet Project (2025)

Accomplishments

  • One of the top sellers in district (part-time) for GO Car Wash (2024) at store 118 & 101

References

References available upon request.

Timeline

Coaching Assistant

Building Champions
11.2024 - 03.2025

Customer Service Teammate

GO Car Wash
03.2024 - 08.2024

Cashier Team Lead

Yogurtini
06.2022 - 02.2024

High School Diploma -

Blue Springs South High School

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Abby Boyd