Abbigail Iler
O'Fallon
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
3
3
years of professional experience
Work History
Merch Assosciate
HomeGoods, TJX Companies
Saint Peters
09.2024 - Current
- Trained new associates on store operations, policies, and procedures.
- Ensured compliance with company safety regulations at all times while on the job.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Built relationships with customers by providing friendly customer service.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Assisted customers with selecting items and answering questions about products.
- Handled incoming calls from customers regarding orders or other inquiries.
- Helped customers locate items within the store using the inventory system.
- Organized backroom areas to maintain a clean and organized work environment.
- Developed and maintained relationships with clients and vendors.
- Provided customer service support for inquiries, complaints, and returns.
Hostess Manager
Outback Steakhouse
Lake St Louis
05.2024 - 08.2024
- Maintained a clean and organized work environment for the hostesses at all times.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Oversaw training of new hires in food safety protocols.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Provided support to other departments as needed such as bussers, servers when necessary.
Customer Service Associate
Walgreens
O'Fallon
12.2021 - 04.2024
- Answered phone calls from customers promptly and courteously.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Provided information about products and services available to customers.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
- Maintained knowledge of current sales promotions and new product releases.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided product recommendations based on customer needs.
- Developed relationships with key clients through regular contact and follow-up communication.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Kept work area neat, clean, and well-stocked at all times.
- Greeted customers and identified their needs.
- Suggested product solutions based on individual customer needs.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
Bachelor of Arts - Secondary Education
Lindenwood University
Saint Charles, MO05-2028
Skills
- Classroom management
- Curriculum development
- Student assessment
- Communication skills
- Customer engagement
- Team collaboration
- Employee training
- Time management
- Calendar management
- Customer interaction
- Workplace safety
- Store recovery
- Problem-solving
- Task prioritization
- Multitasking and organization
- Relationship building
- Courteous and professional
- Client engagement
- Verbal and written communication
- Loyalty program promotion
- Adaptability and flexibility
- Supporting sales staff
- Customer service orientation
Affiliations
- Church
- Cooking
- Baking
Accomplishments
- Deans List
- Honor Roll
Timeline
Merch Assosciate
HomeGoods, TJX Companies
09.2024 - Current
Hostess Manager
Outback Steakhouse
05.2024 - 08.2024
Customer Service Associate
Walgreens
12.2021 - 04.2024
Bachelor of Arts - Secondary Education
Lindenwood University
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