Abbie McCoy
St. Louis
Summary
Detail-oriented office administrator with a knack for workflow optimization and effective problem resolution. Successfully managed various administrative tasks while maintaining a high level of professionalism and adaptability. Known for building strong relationships with clients, ensuring their needs are met promptly and effectively. Eager to bring a proactive mindset to support office management excellence and client satisfaction.
Overview
15
15
years of professional experience
Work History
Office Manager/ Administrative Assistant
Simply Clean Laundry Service
10.2025 - Current
- Provide friendly, professional customer service in person, through email and over the phone.
- Maintain accurate records and files, enabling quick access to important documentation.
- Handle incoming and outgoing correspondence, ensuring timely responses to inquiries.
- Monitor and evaluate office performance metrics, identifying areas for improvement.
- Utilize accounting software to manage invoicing and track payments, ensuring accuracy in financial records.
- Complete enrollment for new customers for both residential and commercial accounts.
Eligibility Lead/ Benefit Investigation Representative
The Cigna Group
10.2023 - 05.2025
- Conducted comprehensive eligibility assessments to determine client qualifications for benefits, ensuring adherence to regulatory guidelines.
- Provided expert guidance to clients regarding their eligibility for various benefits.
- Trained and mentored new team members on eligibility criteria and best practices for benefit investigations, fostering a knowledgeable workforce.
- Delivered exceptional customer service by coordinating communication between patients, insurance representatives, and medical offices.
- Resolved billing and scheduling inquiries with accuracy and professionalism.
Massage Therapist
Self Employed
12.2010 - 12.2023
- Delivered personalized massage treatments, addressing client-specific needs and preferences.
- Demonstrated proficiency in various techniques, including Swedish, and deep tissue massage.
- Maintained accurate client records to track progress and tailor future sessions effectively.
- Educated clients on self-care practices to enhance treatment outcomes and promote overall wellness.
Office Administrator
Hermann London Real Estate Group
09.2015 - 04.2016
- Managed daily office operations, ensuring efficient workflow.
- Served as the primary point of contact for clients, strengthening professional relationships.
- Prepared reports and managed invoices to ensure prompt processing and payment.
- Processed incoming and outgoing correspondence, ensuring timely communication and record-keeping.
Account Care Coordinator/ Receptionist
St. Louis Urological Surgeons
03.2014 - 09.2015
- Developed and maintained strong relationships with patients to ensure satisfaction.
- Served as a key liaison between patients, healthcare providers, and insurance companies to ensure smooth communication and issue resolution.
- Resolved client issues and concerns efficiently.
- Provided administrative support by managing databases and client records accurately.
Account Coordinator
Mercy
08.2013 - 03.2014
- Answered high-volume inbound calls from patients regarding billing statements, claims, and account balances.
- Provided clear explanations of insurance benefits, payment responsibilities, and billing procedures in a professional and compassionate manner.
- Resolved billing discrepancies and coordinated with patients to offer alternative options to avoid collections.
- Met and exceeded department metrics for call quality, resolution time, and accuracy.
Education
Massage Therapy Certification -
Midwest Institute
01.2010
High School Diploma - undefined
Ritenour High
01.2007
Skills
- Customer Service
- Adaptability
- Professionalism
- Time Management
- Attention to Detail
- Problem Resolution
- Communication
- Client Enrollment
- Record Keeping
- Dependable Attendance
- Knowledgeable in Microsoft Office Software
- Data entry
Timeline
Office Manager/ Administrative Assistant
Simply Clean Laundry Service
10.2025 - Current
Eligibility Lead/ Benefit Investigation Representative
The Cigna Group
10.2023 - 05.2025
Office Administrator
Hermann London Real Estate Group
09.2015 - 04.2016
Account Care Coordinator/ Receptionist
St. Louis Urological Surgeons
03.2014 - 09.2015
Account Coordinator
Mercy
08.2013 - 03.2014
Massage Therapist
Self Employed
12.2010 - 12.2023
High School Diploma - undefined
Ritenour High
Massage Therapy Certification -
Midwest Institute