Abbie Bilicki
St Louis
Summary
Compassionate management professional with proven expertise in coordinating operations and leading diverse teams in fast-paced environments. Skilled in building relationships, managing priorities, and resolving challenges to enhance customer experiences. Committed to supporting families and connecting individuals with essential resources through effective communication and advocacy. Collaborates well with multidisciplinary teams, adapting to changing needs while maintaining professionalism and integrity.
Overview
5
5
years of professional experience
Work History
SALON DIRECTOR
Palm Beach Tan
St. Louis
02.2026 - Current
- Managed daily salon operations, delivering exceptional customer service and maintaining a clean, welcoming environment to enhance client satisfaction.
- Led, coached, and motivated a team to consistently meet and exceed sales, membership, and performance goals.
- Scheduled staff efficiently to optimize coverage and maintain labor costs while supporting service quality.
- Ensured compliance with company policies, safety regulations, and tanning industry guidelines to uphold operational standards.
OPERATIONS MANAGER
Avis Budget Group
St. Louis
05.2025 - 01.2026
- Oversaw daily operations, staffing, and customer service for high-volume location, enhancing customer satisfaction and operational flow.
- Managed scheduling, labor, inventory, and vendor relationships to optimize operational efficiency and resource allocation.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Lead, coach, and motivate team members to achieve sales and performance goals.
- Drive revenue through upselling, promotions, and performance coaching.
- Resolve customer concerns while delivering exceptional service.
- Coordinated service delivery for loyalty customers, resolving issues promptly to strengthen customer retention and loyalty.
MANAGMENT TRAINEE / ASSISTANT BRANCH MANAGER
Enterprise Mobility
St. Louis
10.2022 - 05.2025
- Promoted from Management Assistant to Assistant Branch Rental Manager based on strong performance and leadership.
- Increased revenue through consultative sales, upselling, and exceptional customer service.
- Resolved customer concerns while maintaining a high level of customer satisfaction.
- Assisted with daily branch operations, identifying process improvements to enhance efficiency.
- Trained and supported team members in customer service, company procedures, and operational best practices.
- Ensured compliance with company policies while maintaining accurate documentation and smooth branch operations.
- Strengthened leadership, communication, and problem-solving skills in a fast-paced, customer-focused environment.
MIDDLE SCHOOL MATH TEACHER
Holden Middle School
Holden
08.2021 - 07.2022
- Designed and implemented lesson plans aligned with curriculum standards.
- Instructed math classes of up to 28 students using varied instructional strategies to enhance understanding and engagement.
- Delivered targeted support to struggling students, resulting in measurable improvements in academic performance.
- Assessed student performance through assignments and standardized testing.
- Fostered a structured, focused classroom environment that promoted effective learning and student participation.
Education
Bachelor of Science - Middle School Education
University of Central Missouri
Warrensburg, MO05-2021
Skills
- Process improvement
- Communication and active listening
- Conflict resolution
- Leadership and staff development
- Strategic and creative problem solving
- Adaptability and flexibility
- Client relations
- Customer service
Timeline
SALON DIRECTOR
Palm Beach Tan
02.2026 - Current
OPERATIONS MANAGER
Avis Budget Group
05.2025 - 01.2026
MANAGMENT TRAINEE / ASSISTANT BRANCH MANAGER
Enterprise Mobility
10.2022 - 05.2025
MIDDLE SCHOOL MATH TEACHER
Holden Middle School
08.2021 - 07.2022
Bachelor of Science - Middle School Education
University of Central Missouri