Aavian Smith
Saint Louis
Summary
Results-driven professional with a diverse background in customer service and mechanical assembly. Known for strong organizational skills and process improvement initiatives, ready to support operational excellence and enhance team productivity.
Overview
6
6
years of professional experience
Work History
Vehicle Assembly Technician
Nissan
Smyrna TN
06.2026 - 06.2026
- Assembled vehicle components according to specifications and quality standards.
- Operated hand tools and power tools safely and efficiently during assembly processes.
- Collaborated with team members to maintain workflow and meet production deadlines.
- Conducted inspections of assembled parts for accuracy and compliance with safety regulations.
Remote Customer Service Representative
Waste Management Services
Franklin, TN
02.2025 - 10.2025
- Assisted customers with inquiries regarding waste management services and billing processes.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Processed service requests using company software to track and manage customer interactions.
- Educated clients on proper waste disposal methods and recycling initiatives.
Flight Coordinator
Air Evac Lifeteam
O'Fallon, MO
12.2023 - 12.2023
- Coordinated flight schedules and ensured timely dispatch of air medical services.
- Communicated effectively with pilots, medical personnel, and ground teams to facilitate operations.
- Assisted in managing logistics for patient transfers between facilities and air transport units.
- Monitored weather conditions and operational readiness to optimize flight safety and efficiency.
Remote Health Concierge
Aetna CVS Health
Nashville, TN
07.2023 - 09.2023
- Coordinated patient care services, ensuring timely access to health resources.
- Assisted members with health plan inquiries and benefits navigation.
- Developed personalized health action plans to support member wellness goals.
- Provided education on preventive care and chronic disease management strategies.
Customer Service Rep 2
Elevance Health
Nashville, TN
08.2020 - 04.2023
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed high-volume call queues, ensuring timely responses and quality service delivery.
- Educated customers on product features and benefits, fostering informed decision-making.
- Collaborated with team members to streamline processes, reducing response times for customer issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Caneridge High School
Nashville, TN05-2011
Skills
- Power tools operation
- Production line efficiency
- Vehicle inspection
- Mechanical assembly
- Customer service
- Active listening
- Data entry
- Call center experience
- Problem resolution
- Payment processing
- Order fulfillment
- Strong organizational skills
- Flight data analysis
- Emergency response planning
Timeline
Vehicle Assembly Technician
Nissan
06.2026 - 06.2026
Remote Customer Service Representative
Waste Management Services
02.2025 - 10.2025
Flight Coordinator
Air Evac Lifeteam
12.2023 - 12.2023
Remote Health Concierge
Aetna CVS Health
07.2023 - 09.2023
Customer Service Rep 2
Elevance Health
08.2020 - 04.2023
High School Diploma -
Caneridge High School