Summary
Overview
Work History
Education
Skills
Timeline
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Aasha Jackson

Kansas City

Summary

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Overview

10
10
years of professional experience

Work History

EXECUTIVE ADMINISTRATIVE ASSISTANT

United Healthcare
11.2020 - Current
  • Prepared documents for meetings and coordinating travel arrangements.
  • Participated in New Hire interviews and assisted with Onboarding.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Optimized office workflow by implementing document management systems that increased accessibility of important files and records for team members.

EXECUTIVE ADMINISTRATIVE ASSISTANT

City of Kansas City
08.2018 - 11.2020
  • Job duties included establishing and terminating water services, for both residential and commercial services.
  • Submit 311 action center cases for all city residents for the upkeep and the infrastructure of the city water lines for both drinking water and wastewater.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Manages, maintains, tracks all the department’s inventory that has been purchased by the department which includes meters, fire hydrants and vehicles.

CUSTOMER CARE LEAD

United Healthcare
11.2017 - 08.2018
  • Duties for this position include speaking with Regional Account Managers providing information on specialty medications that are processed through the specialty pharmacy, working with hospitals and clinics to get resolutions.
  • Attended company seminars to increase understanding and knowledge of products.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Conducted 1 on 1 with Team

CUSTOMER SERVICE LEAD/QA SPECIALIST

DST
12.2015 - 11.2017
  • Collaborated with others to discuss new QA opportunities.
  • Also, I send/receive referrals to doctor’s offices and verifying that all CPT codes are correct and product management.
  • I assisted with preparing staff with grasping the understanding and importance of OSHA The information that I utilize comes from AWD, Exeter, Evolve and MAB (Membership and Billing).

Education

High School Diploma -

Paseo High School
Kansas City, MO
05-2013

Skills

  • Meeting planning
  • Customer service
  • Expense reporting
  • Office management
  • Information confidentiality
  • File management
  • Event coordination
  • Travel coordination
  • Spreadsheet creation
  • Office administration
  • Interpersonal communication
  • Phone etiquette

Timeline

EXECUTIVE ADMINISTRATIVE ASSISTANT

United Healthcare
11.2020 - Current

EXECUTIVE ADMINISTRATIVE ASSISTANT

City of Kansas City
08.2018 - 11.2020

CUSTOMER CARE LEAD

United Healthcare
11.2017 - 08.2018

CUSTOMER SERVICE LEAD/QA SPECIALIST

DST
12.2015 - 11.2017

High School Diploma -

Paseo High School

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Aasha Jackson