Summary
Overview
Work History
Education
Skills
Military Experience
Timeline
Generic

Aaron Hensley

Trimble,MO

Summary

Honest, reliable, and driven Claims Adjuster with over 10 years of experience in storm damage claims and policy analysis. Known for integrity, punctuality, and the ability to manage complex claims from start to finish. Highly accountable, consistently recognized as the go-to adjuster for completing tasks accurately and on time, earning the trust of both clients and team members.

Overview

16
16
years of professional experience

Work History

Field/Desk Adjuster

GuideOne Insurance
01.2019 - Current
  • Managed over 750 storm damage claims from inspection through resolution, ensuring thorough documentation and customer satisfaction.
  • Deployed for long-term disaster response efforts, coordinating with contractors, engineers, and mitigation companies.
  • Analyzed engineer reports, policy coverages, and exclusions to assess claims accurately.
  • Drafted denial, settlement, and under deductible letters.
  • Trained and mentored new adjusters in best practices, documentation, and coverage definitions.
  • Received consistently high performance evaluations and closing ratios.
  • Tools Used: Xactimate, Symbility, Microsoft Excel, Webex, Zoom, Claim Center, Guide Doc, Eagle View, and Verisk.

Independent Adjuster

Hennessy Claims
01.2017 - 01.2019
  • Conducted inspections and investigations of storm damage claims.
  • Collaborated with contractors and insured to ensure efficient claims resolution.
  • Delivered top-tier customer service throughout the claims process.
  • Tools Used: Xactimate, Symbility, Microsoft Excel, and Microsoft Word.

Independent Adjuster

Syndicate Claims Service
01.2013 - 01.2019
  • Conducted inspections and investigations of storm damage claims.
  • Collaborated with contractors and insured to ensure efficient claims resolution.
  • Delivered top-tier customer service throughout the claims process.
  • Tools Used: Xactimate, Symbility, Microsoft Excel, and Microsoft Word.

Project Coordinator

Hensley Consulting & Contracting
01.2010 - 01.2013
  • Managed job site operations, ensuring on-time material delivery and adherence to schedules.
  • Worked with insurance adjusters and insured to ensure smooth project execution.
  • Delivered exceptional on-site customer service and maintained communication throughout.
  • Tools Used: Xactimate, Microsoft Excel, and Microsoft Word.

Education

Texas All Lines Adjusters License -

05.2014

Skills

  • Xactimate (Level 1 & 2)
  • Symbility Proficient
  • Claim Center, Guide Doc, Eagle View, and Verisk
  • Policy Coverage Determination, Engineering Report Review
  • Customer Service and Communication
  • Mentoring and Training
  • Microsoft Excel, Microsoft Word, Webex, and Zoom

Military Experience

  • U.S. Army Reserve | 1988 – 1996
  • Tactical Telecommunications Operator
  • SAPERS – Extension of Combat Engineers
  • Battalion Armorer

Timeline

Field/Desk Adjuster

GuideOne Insurance
01.2019 - Current

Independent Adjuster

Hennessy Claims
01.2017 - 01.2019

Independent Adjuster

Syndicate Claims Service
01.2013 - 01.2019

Project Coordinator

Hensley Consulting & Contracting
01.2010 - 01.2013

Texas All Lines Adjusters License -

Aaron Hensley