Adaptable and skilled technician with a background in education and mathematics. Strong ability to calm down irritated customers and clients in efforts to resolve issues both on the phone and in-person.
Overview
2
2
years of professional experience
Work History
Service Technician
Torch Electronics
O'Fallon, MO
05.2024 - Current
Clearly explained all relevant aspects of gaming machines to clients, including service requests.
Frequently required to de-escalate tense situations with locations as well as players.
Followed training in order to troubleshoot & diagnose issues with machines.
Collaborated with team members to ensure timely service delivery.