Energetic, genuine professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Conveys a professional image of honesty and concern for staff’s and customers’ needs. Excellent communicator and problem solver seeking a challenging position.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Multiple Account Specialist
Hallmark Cards
Responsible for communication and logistics of all corporately owned Hallmark Gold Crown Stores relocations, remodels and grand openings.
Monitored and communicated daily schedules for 25 - 50 monthly projects.
Prepared and presented monthly reports to Senior Management and Corporate Officers.
Meeting Planner
Hallmark Cards
Responsible for logistics of training seminars for 3,500 store owners and managers.
Planned logistics for nationwide mailings to 200 locations for 17,000 Hallmark associates.
Planned speakers and entertainers.
Negotiated hotel contracts and planned visits for international guests and dignitaries.
Trainer
Hallmark Cards
Responsible for writing and delivering training to Hallmark Store Owners and Managers.
Consistently received 98% approval ratings from attendees.
Analyzed training needs to develop new training programs and instructional materials.
Administrative Assistant to Sales DVPs and Directors
Blue Cross Blue Shield of Kansas City
10.2017 - Current
Employee of the Quarter / Sales & Marketing Division 4th Quarter 2017.
Instrumental in Learning and Teaching WorkDay to other administrative assistants.
Engages with Finance & BlueLink team to identify & address key end-user issues and improvements.
Works cross-functionally to grow partnerships, always solution–oriented.
Interaction with all levels of company personnel professionally and respectfully.
Flexible and open to new ideas, encourages others to see the benefits of the change.
Represented Sales Team with weekly planning meeting with Next Page, new on-site vendor.
Communicates directly with Brokers daily for events, calendars, logistics & personnel updates.
Coordinates individual and group travel for entire sales team 100+ trips yearly.
Handles expense reports for sales team 1,200+ line items yearly
Excellent Excel and Mathematical Skills.
Submits Expense Reports for sales team 100+ yearly.
Plans Gifts and Holiday Events for Large, Mid and Small group sales. 25 Projects during 4th Quarter.
Administrative Coordinator
American Century Investments
11.2010 - 11.2013
Ranked “Top 5% among peers”
Supported 6 Sales Vice Presidents.
Collected data and prepared sales presentations for Vice Presidents
Collected and shared best practices for sales support.
6 territories that I supported experienced 15% - 35% sales increases.
Office Manager
Lyon Construction + Design
01.2008 - 08.2009
Responsible for qualifying all initial sales leads.
Attend weekly Sandler Sales Training.
Increased email, Facebook and Pinterest followings.
Preparation and analysis of monthly production reports.
Write, create and distribute e-newsletter.
Responsible for procuring business supplies and communication of production schedules.
Implemented Standard Operating Procedures for field and office.
Responsible for payroll preparation and payroll taxes.
Responsible for all Accounts Receivable and Accounts Payable transactions and reconciliation.
Secretary to C-Suite
Hallmark Cards
01.1989 - 08.2004
Ranked “Top 3%” of employee performance for 15/16 years employment at Hallmark Cards.
Personal secretary to several Director and Vice-President.
Served as on-call secretary for CEO and Corporate Officers.
Worked with Legal Department to ensure timely delivery of executed Contracts.
Interaction with all levels of company personnel.
Developed PowerPoint presentations for company-wide distribution.
Education
B.B.A -
Baker University
Kansas City, MO
Paralegal Certificate - undefined
Rockhurst University
Kansas City, MO
Skills
Computer skills include M365 Copilot, Microsoft Office Suite (Word, Excel, Access & PowerPoint), ACT! Peachtree, Quickens, QuickBooks, Windows/Macintosh, Photoshop, Sandler Sales Training
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of [Number] in the development of [Project name].
Documented and resolved [Issue] which led to [Results].
Affiliations
Kansas City AI Club
Certification
AI License - 2024
Paralegal Certification - 2010?
Timeline
Administrative Assistant to Sales DVPs and Directors