Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Amy Brennaman Miguel

Lee's Summit,MO

Summary

Energetic, genuine professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Conveys a professional image of honesty and concern for staff’s and customers’ needs. Excellent communicator and problem solver seeking a challenging position.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Multiple Account Specialist

Hallmark Cards
  • Responsible for communication and logistics of all corporately owned Hallmark Gold Crown Stores relocations, remodels and grand openings.
  • Monitored and communicated daily schedules for 25 - 50 monthly projects.
  • Prepared and presented monthly reports to Senior Management and Corporate Officers.

Meeting Planner

Hallmark Cards
  • Responsible for logistics of training seminars for 3,500 store owners and managers.
  • Planned logistics for nationwide mailings to 200 locations for 17,000 Hallmark associates.
  • Planned speakers and entertainers.
  • Negotiated hotel contracts and planned visits for international guests and dignitaries.

Trainer

Hallmark Cards
  • Responsible for writing and delivering training to Hallmark Store Owners and Managers.
  • Consistently received 98% approval ratings from attendees.
  • Analyzed training needs to develop new training programs and instructional materials.

Administrative Assistant to Sales DVPs and Directors

Blue Cross Blue Shield of Kansas City
10.2017 - Current
  • Employee of the Quarter / Sales & Marketing Division 4th Quarter 2017.
  • Instrumental in Learning and Teaching WorkDay to other administrative assistants.
  • Engages with Finance & BlueLink team to identify & address key end-user issues and improvements.
  • Works cross-functionally to grow partnerships, always solution–oriented.
  • Interaction with all levels of company personnel professionally and respectfully.
  • Flexible and open to new ideas, encourages others to see the benefits of the change.
  • Represented Sales Team with weekly planning meeting with Next Page, new on-site vendor.
  • Communicates directly with Brokers daily for events, calendars, logistics & personnel updates.
  • Coordinates individual and group travel for entire sales team 100+ trips yearly.
  • Handles expense reports for sales team 1,200+ line items yearly
  • Excellent Excel and Mathematical Skills.
  • Submits Expense Reports for sales team 100+ yearly.
  • Plans Gifts and Holiday Events for Large, Mid and Small group sales. 25 Projects during 4th Quarter.

Administrative Coordinator

American Century Investments
11.2010 - 11.2013
  • Ranked “Top 5% among peers”
  • Supported 6 Sales Vice Presidents.
  • Collected data and prepared sales presentations for Vice Presidents
  • Collected and shared best practices for sales support.
  • 6 territories that I supported experienced 15% - 35% sales increases.

Office Manager

Lyon Construction + Design
01.2008 - 08.2009
  • Responsible for qualifying all initial sales leads.
  • Attend weekly Sandler Sales Training.
  • Increased email, Facebook and Pinterest followings.
  • Preparation and analysis of monthly production reports.
  • Write, create and distribute e-newsletter.
  • Responsible for procuring business supplies and communication of production schedules.
  • Implemented Standard Operating Procedures for field and office.
  • Responsible for payroll preparation and payroll taxes.
  • Responsible for all Accounts Receivable and Accounts Payable transactions and reconciliation.

Secretary to C-Suite

Hallmark Cards
01.1989 - 08.2004
  • Ranked “Top 3%” of employee performance for 15/16 years employment at Hallmark Cards.
  • Personal secretary to several Director and Vice-President.
  • Served as on-call secretary for CEO and Corporate Officers.
  • Worked with Legal Department to ensure timely delivery of executed Contracts.
  • Interaction with all levels of company personnel.
  • Developed PowerPoint presentations for company-wide distribution.

Education

B.B.A -

Baker University
Kansas City, MO

Paralegal Certificate - undefined

Rockhurst University
Kansas City, MO

Skills

  • Computer skills include M365 Copilot, Microsoft Office Suite (Word, Excel, Access & PowerPoint), ACT! Peachtree, Quickens, QuickBooks, Windows/Macintosh, Photoshop, Sandler Sales Training

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].

Affiliations

Kansas City AI Club

Certification

  • AI License - 2024
  • Paralegal Certification - 2010?

Timeline

Administrative Assistant to Sales DVPs and Directors

Blue Cross Blue Shield of Kansas City
10.2017 - Current

Administrative Coordinator

American Century Investments
11.2010 - 11.2013

Office Manager

Lyon Construction + Design
01.2008 - 08.2009

Secretary to C-Suite

Hallmark Cards
01.1989 - 08.2004

Paralegal Certificate - undefined

Rockhurst University

Multiple Account Specialist

Hallmark Cards

Meeting Planner

Hallmark Cards

Trainer

Hallmark Cards

B.B.A -

Baker University
Amy Brennaman Miguel