Jessica Mays
St Louis,MO
Summary
Dedicated Representative with a strong work ethic and EPIC proficiency, honed at SSM Health Saint Louis University seeking to leverage organizational and communication skills to advance professionally. Well rounded in HIPAA compliance and insurance verification. Adequate attention to detail and ability to adapt swiftly to changing demands.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
SSM Health Saint Louis University
03.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into EPIC, working approximately 70 accounts daily along with managing waiting room.
- Greeted and assisted patients with check-in procedures.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Server
Top Golf
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant
Physicians Consulting LLC
06.2023 - 03.2024
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
Assistant Manager
Circle K
02.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Associate of Arts - General Studies
Saint Charles Community College
Cottleville, MO06-2027
Certificate of Completion - MEDICAL BILLING AND CODING
Physicians Consulting LLC
REMOTE07-2023
Skills
- Strong work ethic
- EPIC Proficiency
- HIPAA compliance
- Insurance verifying
- Attention to Detail
- Data Entry
- Payment Processing
- Appointment Scheduling
Accomplishments
Received a Certificate of Completion in Medical Billing and Coding Course along with an Externship that aided in my transition to SSM Health.
Timeline
Server
Top Golf
10.2024 - Current
Patient Access Representative
SSM Health Saint Louis University
03.2024 - Current
Assistant
Physicians Consulting LLC
06.2023 - 03.2024
Assistant Manager
Circle K
02.2021 - 01.2023
Associate of Arts - General Studies
Saint Charles Community College
Certificate of Completion - MEDICAL BILLING AND CODING
Physicians Consulting LLC
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