Dominique Onderbeke
Columbia
Summary
I am an eager and determined individual who thrives on learning and achieving success. With a friendly and approachable nature, I effortlessly build strong relationships with everyone I work with. As an operations manager, I have a proven track record of guiding operations and motivating team members. By defining and effectively communicating a clear vision and strategy, I ensure that expectations are understood and met. Holding team members accountable is crucial to driving results, removing barriers, and overcoming obstacles. I actively seek opportunities to implement goal-oriented processes and foster continuous improvement. My leadership style is adaptable and flexible, encouraging active engagement from all team members.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon
Graham, WA
09.2022 - 04.2023
- Made deliveries for Amazon, averaged 230 deliveries per shift, handled up to 80lbs of merchandise, handed packages to customers with a smile of course!
- Communicated customer complaints to dispatchers
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Store Associate/ Kitchen Manager
Arco
Olympia, WA
04.2021 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Attended to the needs of customers and helped in any way possible
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- As long as the customer left happy, my task was successfully achieved
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Cooked product in required temps, for the required amount of time, proudly decorated bakery items to increase customer's temptation for consumption
Assistant Manager
Dominos Pizza
Joint Base Lewis McChord, WA
04.2018 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversight of all inventory and control of food and beverage requirements including sanitation and safe-serve certifications
- Assisted with the training of staff and performing preventative maintenance where possible to keep equipment in good running condition
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
line cook/waitress
Pizza Hut
Lakewood, WA
10.2017 - 03.2018
- Served our customers with a smile along with outstanding service to ensure they also have a great day with positivity
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
Robert M. Shoemaker High School
Killeen, TX05-2017
Skills
- Team leadership
- Positive attitude, Patience and empathy demonstration
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Cash handling accuracy, Cash register operation
- Customer assistance
- Attention to detail focus
- Relationship building
- Product knowledge expertise
- Upselling and cross selling
Timeline
Delivery Driver
Amazon
09.2022 - 04.2023
Store Associate/ Kitchen Manager
Arco
04.2021 - 08.2022
Assistant Manager
Dominos Pizza
04.2018 - 07.2020
line cook/waitress
Pizza Hut
10.2017 - 03.2018
High School Diploma -
Robert M. Shoemaker High School