Gwendolyn Smith
KCMO,MO
Summary
Enthusiastic System Analyst willing to take on any task to help organizations mission succeed. Pleasant hardworking and reliable with great interpersonal skills. Work independently or as a team member with excellent customer service skills.
Overview
23
23
years of professional experience
Work History
System Analyst II, Cybersecurity
Sprint/T-Mobile
04.2020 - Current
- Consistently planned, monitored, controlled 3 major project timelines and schedules of interdepartmental projects that lead to successful migration and completion
- Successfully assisted in cross provisioning 2000+ application during company merger
- Directed a team of 3 to 12 analyst to assist with cross provisioning and migrating internal applications
- Created and maintained project tracking system and dashboard reporting
- Lead weekly team meetings to ensure communication and goal achievement.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
Inventory Manager
Velociti Inc
10.2016 - 03.2020
- Manage inventory for 60 Velocal Technicians across the United States
- Created a standard process to efficiently maintain serialized parts
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Trained new employees on Warehouse procedures
- Created monthly reports on 'In Transit' inventory
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
Project Manager/ Apprentice Electrician
CCD Construction
12.2014 - 02.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated inventory requirements and procurement details with onsite electricians
- Maintained all inventory, supplies, and most tools and equipment
- Reported inventory surplus, product returns, and any damages occurred
Project Manager/ Apprentice Electrician
BMW Electric
03.2010 - 06.2014
- Directed daily operation of BMW Electric
- Maintained excellent customer relationships by ensuring quality work and follow-up
- Managed phone call, emails, and scheduling of employees
- Provides direct assistance to Project Managers and Master Electricians.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Project Manager
Sprint
04.2001 - 09.2009
- Owned and maintained over 200 billing system profiles on a day-to-day basis
- Audited vendor call centers to ensure Sprint process and procedures were being utilized properly
- Assisted with the redesign if the New-Hire ID Provisioning process, resulting in the processing time to be cut by %52
- Hired and effectively supervised a team of contractors to implement the New-Hire Provisioning Tool
- Completed ITIL training and certification
- Help Desk Trainer TAG
- Analyzed training effectiveness and recommended module updated and recurring training initiatives
- Managed training compliance and effectiveness reporting
- Trained new employees and contractors as well as supervisors on Service Desk, billing applications, and customer service skills
- Tier II support for help desk Analyst
- Help Desk Analyst
- Provided IT support for all Sprint employees and contractors
- Recommended alternative options to resolve complex issues
- Trained recipients on services to promote self-service options.
Education
Business Management
Baker University
Skills
- Business Process Analysis
- Application Integration
- Attention to Detail
- Project tracking
- Strategic Planning
- Work flow planning
Timeline
System Analyst II, Cybersecurity
Sprint/T-Mobile
04.2020 - Current
Inventory Manager
Velociti Inc
10.2016 - 03.2020
Project Manager/ Apprentice Electrician
CCD Construction
12.2014 - 02.2016
Project Manager/ Apprentice Electrician
BMW Electric
03.2010 - 06.2014
Project Manager
Sprint
04.2001 - 09.2009
Business Management
Baker University
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