AZMAN SHARIFF
Ameristar Casino Resort Spa
SAINT CHARLES
31
years of professional experience
Dynamic business professional with over 30 years of management and customer service experience, demonstrating a proven ability to drive success across diverse industries. Strong background in fostering relationships with senior management, underpinned by a deep understanding of business vision and objectives, enhances strategic alignment and operational efficiency. Exceptional organizational skills enable effective planning, prioritization, and multitasking in fast-paced, deadline-driven environments. Proficient in Windows and all Microsoft programs, including Excel, Word, PowerPoint, and Access, ensuring seamless execution of tasks and projects.
Work History
Casino Supervisor
10 Years 9 Months- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Monitored gaming activities to prevent fraud and ensure fair play among patrons.
- Coordinated scheduling and staffing to optimize workflow and enhance guest experience.
- Implemented process improvements that increased efficiency in casino floor operations.
- Improved revenue generation through effective management of table limits and game mixes.
- Maintained strict compliance with gaming regulations, reporting any discrepancies or violations immediately.
- Implemented strategies for optimizing game offerings based on player preferences and market trends.
- Trained new staff members on casino policies, procedures, and game rules for improved performance.
Store Leader
1 Year 7 Months- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with store leads and staff members.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Table Games Pit Manager/Shift Manager
16 Years- Apply dynamic leadership talents toward directing daily operations of a high-volume Table Games department to include facilitating all cost effective fiscal matters, personnel management, patron services, and revenue assessment / production.
- Insuring the integrity of casino games regulations, table accounting, mediates and solves problems for supervisors, dealers and players.
- Drove business growth by training 200 team members specific casino games along with conducting targeted guest service training sessions for all associate geared toward providing superior customer service.
- Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment.
Dual Games Asst. Shift Manager
2 Years 1 Month- Managing daily operations of table games, dealers, slot attendants and supervisors.
- Overseeing the daily operations of table games and slots to ensure optimal players satisfaction and high degree of integrity in all gaming areas.
- Stimulating business and developing current and potential quality players through personalization.
- Participated in key management decisions affecting the overall casino operations.
Education
Master of Science - Economics
Bachelor of Science - Finance & Economics
Skills
Administration and Management
Strategic Analysis / Planning
Personnel Management
Team Building
Fiscal Management
Process Management
Business / Vendor Relations
Plan Development
Regulatory Compliance
Workflow Prioritization
Training Development
Advertising
Team management
Employee scheduling
Gaming equipment maintenance
Strong leadership
Employee relations
Timeline
Casino Supervisor
Ameristar Casino Resort Spa
06.2015 - 03.2026Read More
Store Leader
Restoration Hardware
07.2013 - 02.2015Read More
Table Games Pit Manager/Shift Manager
Hollywood / Harrah's Casino
02.1997 - 02.2013Read More
Dual Games Asst. Shift Manager
Harvey's Casino & Hotel
01.1995 - 02.1997Read More
Southern Illinois University
Bachelor of Science from Finance & Economics
Read More
Southern Illinois University
Master of Science from Economics
Read More