Tatyana Roden
Kansas City,MO
Summary
Dynamic and results-driven professional with a strong foundation in sales, customer service, and operational support. Highly skilled in building relationships, solving problems, and delivering exceptional service in fast-paced environments. Known for adaptability, a strong work ethic, and a commitment to excellence. Eager to leverage my experience and skills to contribute to business growth and success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Canvassing Manager
InField Strategies
09.2024 - 11.2024
- Effectively represented various brands at events, driving brand awareness and customer engagement
- Collaborated with marketing teams to ensure successful outreach strategies, contributing to event success
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Optimized route planning for efficient coverage of assigned areas while minimizing travel time between locations.
- Recruited high-performing canvassers through targeted hiring practices, interviews, and thorough evaluations of job candidates.
- Maintained a motivated team environment through regular feedback sessions, recognition, and support for individual growth opportunities.
Enlisted Member
United States Navy
06.2024 - 07.2024
- Started foundational military training, developing crucial skills in teamwork, discipline, and problem-solving
- Adapted to a fast-paced, structured environment, learning to thrive under pressure
- Medically discharged, demonstrating resilience and the ability to overcome challenges
- Established strong working relationships with local authorities for improved coordination during joint operations.
- Collaborated effectively with interdisciplinary teams to achieve desired outcomes in complex problem-solving scenarios.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cleaning Technician
Executive Management Services (EMS)
01.2024 - 05.2024
- Provided top-quality cleaning services in commercial environments, ensuring satisfaction and consistency
- Cultivated positive relationships with clients, receiving commendations for reliability and attention to detail
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Customer Service Associate
GO Car Wash
08.2022 - 12.2023
- Delivered excellent customer service, addressing inquiries and resolving concerns to ensure customer satisfaction
- Promoted additional services, contributing to a significant increase in revenue
- Streamlined operations during peak times, helping to maintain a smooth and efficient workflow
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Canvasser
Fieldworks
05.2022 - 08.2022
- Engaged with community members, promoting key initiatives and gathering valuable feedback
- Consistently surpassed daily outreach goals, demonstrating persistence and effective communication
- Represented the organization with professionalism, helping to strengthen its reputation in the community
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Went to over 80 doors over 20 miles daily to educate and sign up potential voters.
Crew Member
McDonald's
01.2022 - 03.2022
- Provided friendly, fast, and efficient service to customers in a high-volume setting
- Maintained cleanliness and upheld quality standards, contributing to a positive dining experience
- Worked collaboratively with a team to ensure smooth operations and quick turnaround
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Ruskin High School
Kansas City, MO01.2022
Skills
- Client communication
- Negotiation
- Sales targets
- Sales management
- Time management
- Adaptability
- Proactivity
- Dynamic environments
- High-pressure environments
- Customer engagement
- Effective communicator
- Analytical problem solver
Accomplishments
- Resolved product issue through consumer testing.
Hobbies and Interests
- Passionate about personal growth and professional development in sales and customer service
- Enjoy networking and building meaningful, long-lasting relationships
- Dedicated to learning and applying new strategies to improve business outcomes
Certificatesandtraining
CPR Certified
Certification
- Influence & Persuasion for Sales Professionals- The Influence Business.
Languages
English
Professional Working
Timeline
Canvassing Manager
InField Strategies
09.2024 - 11.2024
Enlisted Member
United States Navy
06.2024 - 07.2024
Cleaning Technician
Executive Management Services (EMS)
01.2024 - 05.2024
Customer Service Associate
GO Car Wash
08.2022 - 12.2023
Canvasser
Fieldworks
05.2022 - 08.2022
Crew Member
McDonald's
01.2022 - 03.2022
- Influence & Persuasion for Sales Professionals- The Influence Business.
High School Diploma -
Ruskin High School
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