AOCHI APUNGU
St Louis,MT
Summary
A dynamic leader with a proven track record at Revolution Transportation, adept in account management and fostering team collaboration. Excelled in enhancing client satisfaction and streamlining financial processes, achieving significant operational cost reductions. Skilled in relationship building and strategic market analysis, consistently delivering tailored solutions to meet client needs. Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Account Manager
Innovation Plus
06.2024 - Current
- Enhanced service offerings with regular feedback sessions to identify areas for improvement.
- Analyzed market trends to inform strategic recommendations for clients.
- Facilitated contract negotiations, securing favorable terms for both clients and company.
- Developed tailored solutions, enhancing client engagement and retention.
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
Executive Director
Revolution Transportation
02.2021 - Current
- Conducted performance evaluations to identify strengths and development opportunities.
- Advocated for organizational interests with key stakeholders to foster trust and transparency.
- Oversaw budget development by aligning financial resources with strategic goals.
- Streamlined financial processes, resulting in improved accuracy and reduced operational costs.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
Baking Packer
Aspen Baking Company
10.2013 - 02.2014
- Packed items securely for safe transport.
- Labeled packages clearly for easy identification.
- Loaded boxes onto pallets for shipment.
- Operated packing equipment with care.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science -
Allied Universal Security
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Sales development
- Issue resolution
- Marketing
- Scheduling
- Client support
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
English
Native or Bilingual
Lingala
Native or Bilingual
Kibembe
Native or Bilingual
Timeline
Account Manager
Innovation Plus
06.2024 - Current
Executive Director
Revolution Transportation
02.2021 - Current
Baking Packer
Aspen Baking Company
10.2013 - 02.2014
Bachelor of Science -
Allied Universal Security
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