Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant
John Hoos

John Hoos

Columbia

Summary

Observant Specialist with abilities to establish and maintain effective working relationships. Respectful professional capable of analyzing data and finding the best solutions for individual needs.

Overview

9
9
years of professional experience

Work History

Financial Aid Representative

Columbia College
08.2021 - Current
  • Increased accuracy of financial aid awards by periodically reviewing and adjusting award packages based on changing circumstances or new information.
  • Assisted in the development of effective financial aid policies that balanced institutional goals with student needs.
  • Maintained compliance with federal and state regulations, conducting regular audits and reporting findings to relevant authorities.
  • Counseled students and parents about financial aid options and program details.
  • Represented financial aid office at group meetings with high school students and parents.
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages.

Customer Advocacy Specialist

MOHELA
11.2014 - 01.2020
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Explained very technical financial information to applicants in easy to understand language.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Proactively identified solutions for customers experiencing credit issues.

Poker Dealer

Isle Of Capri Casino Hotel Boonville
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.

Education

Master of Arts - Teaching

Columbia College
Columbia, MO
06.2024

Bachelor of Arts - General Studies

Columbia College
Columbia, MO
05.2021

Skills

  • Strong Communication Skills
  • Quick Decision Making
  • High concentration levels
  • Stress Tolerance
  • Observations and evaluations
  • Policy Interpretation
  • Administrative abilities
  • Documentation
  • Student Counseling

Accomplishments

  • Mensa Member
  • Dean's List Fall 2018-Spring 2021
  • Juggling

Timeline

Financial Aid Representative

Columbia College
08.2021 - Current

Customer Advocacy Specialist

MOHELA
11.2014 - 01.2020

Poker Dealer

Isle Of Capri Casino Hotel Boonville

Master of Arts - Teaching

Columbia College

Bachelor of Arts - General Studies

Columbia College

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John Hoos